Start the WCE app and select your location on the map and charger. Insert the charging cable to vehicle. Select the charger and start charge and lock your vehicle. Verify your vehicle has started charging before leaving your vehicle. Do note that there is a minimum of $1 balance to be in wallet and valid credit card on file to start charging.

 

WCE app will update and show charging speed, energy transferred and duration.

EV charger AC status light will change and/or DC charger display will reflect the charging has started. 

Vehicle dashboard and charging port lights will update that the charging has started. 

Vehicle app will show vehicle is charging, 

 

Unlock your vehicle. Remove the charging cable from the vehicle. 

Repeat the start charging process while ensuring the charging cable is inserted fully and squarely inserted into the charging port. 

Reposition your vehicle if necessary. 

 

 

When creating user ID, do provide valid details including valid mobile number and credit card information. Above information and top up of wallet balance is required to start the charge. Charge payment will be deducted from the in app wallet balance. In app subscription will provide free charging allowance, access to preferential rates and charger promotions. 

 

 

 

Do check your vehicle app if there is a preset value to battery charging limit for example 80%.

 

Do check if your device has allowed notifications from the WCE app. 

 

Please fill out the following form from this link:

https://wes-cares.com/pages/report-misuse-of-ev-charging-facilities

 

Ensure your safety and others. Stop the charging session and disconnect the charging cable if safe to do so. Remove the vehicle from the charging bay if safe to do so. Do press here for more assistance.

 

Ensure your safety and others. Stop the charging session and disconnect the charging cable if safe. Remove the vehicle from the charging bay if safe to do so. Press the emergency stop button. Do press here for more assistance.

 

Start the WCE app. End charge and unlock your vehicle. Remove the charging cable from the vehicle. Please assist to cap the charger plug and place the cables on the charger for the convenience of the next user. 

 

Try unlocking the vehicle twice to disengage the lock and removing the cable again.

Emergency Stop

This is only to be used in the event of fire or imminent danger to property or life and not for stopping charging sessions.

 

 

WCE app will provide in app notification when the vehicle completes charging. AC charging speed depends on the state of charge of the battery and onboard charger of the vehicle. For example, Tesla Model 3 60kWh battery 11kW onboard charger at 50% state of charge will take 30kW / 11kW = 2.7hrs. DC charging will take approx. 1 hr based on above scenario and our 30kW DC charger.

 

Idling fees are implemented to encourage users to move vehicles after charge completion for other users to have access to the charger. Once vehicle is detected to be in idling status, in app notification will be sent to user with a grace period of 30 mins before idling fees to apply. For issues with idling fees incorrect billing, do press here for more assistance.

 

Charging rates differ due to AC or DC charger, location tariff rates.