Frequently Asked Questions FAQ
Are there any wholesale discounts?
With min order of 10 units comprising of Adult 3Ply, Kids 3Ply or Individual Packed 3ply, you can use [SGUnited10] discount code this will provide wholesale discount for each unit.What is the delivery charge for Singapore?
Delivery charge for local deliveries is $5. Local shipping will be free if order is above USD$80. Proceed to www.wes-medical.com or click on Singapore Site to place order in SGD.
Do we ship to this country? How much does shipping cost and how long does it take to deliver?
We ship worldwide. Do select the product, quantity, courier and delivery option. The system will provide shipping cost automatically. We ship out products in 1-2 working days from Singapore. Due to the current situation, delays may occur to the courier and receiving country customs clearance. You will receive a tracking number from the courier which will provide a realtime update progress on your package.
Refer Friend Special for Existing Customers
Refer a friend or family to make an order with us for more than USD150. Your completed order with us must be more than USD150.
Ask your friend to provide your order number and order amount with a Minimum Order Value of USD150 in the note when checking out. We will refund your first order shipping fees to the credit card charged.
Your friend can do the same when he or she refers someone else.
Note that this special will not apply should any discount codes be applied. Do select the cheapest courier shipping option. We reserve the right to switch couriers and delivery options for free delivery special. The estimated time of delivery for free delivery special is 7 working days. Do chat with us on Facebook Messenger should you have any queries.
I would like to have free international shipping.
For our international customers, we offer free shipping with discount code <freeship> with a min order of USD200.
Where do I key in order details into notes for this offer?
Special notes are at the cart page on the bottom left of the screen before entering your shipping address details.
Do you have bulk discount?
Yes we do! When ordering more than 1,000 units of any items in our product range, do contact us directly and we will provide a bulk discount.
My discount code doesn’t work.
Do create a user account and enter your details.
I have a question that is not listed here.
Do click on message us to contact us.