Frequently Asked Questions FAQ

What is the delivery charge for Singapore?

Delivery charge for local deliveries is $50. Local shipping will be free if order is  above SGD$190.

Do we ship to this country? How much does shipping cost and how long does it take to deliver?

We ship worldwide. Do select the product, quantity, courier and delivery option. The system will provide shipping cost automatically. We ship out products in 1-2 working days from Singapore. Due to the current situation, delays may occur to the courier and receiving country customs clearance. You will receive a tracking number from the courier which will provide a realtime update progress on your package.

Mattress Delivery

We deliver the mattress to your doorstep with the mattress rolled up in a carton box. Please do open up the carton and gently cut open the wrapping plastic to unfurl the mattress. The mattress will take up to 72 hours to fully expand and air out

Warranty Coverage

Our mattress warranty coverage is for 10 years. Please refer to our warranty coverage page for more details. https://wes-cares.com/pages/warranty-coverage

I have a question that is not listed here. 

Do email us our team for further details.